Returns at miluka.es

You can return any product (except personalized ones) within 14 days of receiving it.

Before purchasing, please make sure the product is exactly what you need, as return shipping costs are the customer's responsibility.

To start the process, you have 3 options:

• Fill out our form
• Email us at [email protected]
• Contact us via WhatsApp

Once you notify us, we will explain how to return the product and the steps to follow. Continue. If you decide to send it yourself, this is the shipping address:

MILUKA
Calle Camino del Prado 36-A
03650 Pinoso (Alicante)

Important! Do not send the package until we give you the necessary instructions.

The product to be returned must be in perfect condition, in its original packaging and with all its accessories, instructions, and protections.
Once received at our warehouse, we will check that everything is correct before proceeding with the refund.

For more details, you can consult our Terms of Sale here

At Miluka, we don't accept direct exchanges. If you've changed your mind after your order has shipped, you can process a return by following the steps above and place a new order with the items you want.

If you have any questions, please contact us!

If your product has factory defects or has arrived damaged in transit, at Miluka we will replace it at no cost to you.

If the damage has been caused during transit, it is important that you:

• Notify us within 24 hours.
• Record the damage in the delivery note from the carrier.

To manage the incident, follow these steps:

1. Fill out the return form, selecting the reason "Product defective or damaged in transit."
2. Attach photos of the product, its original packaging, and the shipping package.
3. Complete the remaining fields with the necessary information to expedite the resolution.

Within maximum of 3 business days, you will receive an email confirming your request. Once approved, we'll send you a new product to replace the damaged one.

See our Terms of Sale here

If you have received a product in error, you have 14 calendar days to notify us.

To process it, just follow these steps:

1. Fill out the return form, selecting the “Other reason” option.
2. Attach photos of the product received.
3. Complete the form with the necessary information to expedite the process.

Within a maximum of 3 business days, we will send you an email confirming your request. Once approved, we'll send you the correct product and collect the one you received in error, at no cost to you!

See our Terms of Sale here

You have 14 calendar days from receiving your order to request a return.

• If you return a product due to withdrawal, the return costs (€3.95) will be your responsibility. This means we'll refund you the full amount of the returned products, less this cost.
• For international orders (outside Spain), the same amount paid for shipping will be deducted from the refund for collection.
• If you refuse delivery of the order, these return costs will also apply.
• If the return is due to a defect or damage during transport, we will cover the costs of Return.

See our Terms of Sale here.

We will process the refund using the same payment method you used for your purchase.

We will process it upon receipt of the returned product in our warehouses, and you will receive it within a maximum of 14 days. This timeframe may vary depending on the payment method used or your bank's specific terms and conditions.

No, the refund will be made using the same payment method used to make the purchase.